Organic Tee Star(OTS) is a company that sells organic clothing, gift sets and specialty products. With a significant presence in the U.S. and Europe, OTS needed a scalable and flexible solution to bring together the different aspects of their business
Key challenges included:
- Managing multiple online stores for different product lines.
- Integration with an international vendor for automated inventory and order updates.
- Creating customized pricing terms for B2B customers.
- Facilitated order processing and logistics related to international operations.
How We Achieved the Result?
The process began with a detailed needs analysis of the OTS including:
Defining key business processes.
Identifying the different user groups - B2B customers and partners.
Setting automation and optimization goals to improve efficiency of operations.
We have focused our efforts on developing a B2B platform that integrates all aspects of the OTS business:
- Development of the main website: we created one central website with intuitive design and B2B functionalities. We included dynamic categories that update automatically through integration with the vendor's Stanley/Stella API.
- Manage sub-sites. They are all linked to a single database for easier management.
- Fulfilment platform: We developed an inventory tracking and order processing system for OTS's external partners. This allows their customers in Europe and the US to manage their inventory in real time.
- Pricing and government control:
Upon registration, customers select a country, which automatically sets list pricing according to region.
Administrators can easily customize terms with individual discounts for each customer. - Logistics and payments integration:
We connected the platform with Econt to automatically generate bills of lading and calculate deliveries in real time.
We built in a Stripe payment system that allows secure online payments on all OTS sites.
Training of the OTS team was a key element for successful integration.
We conducted:
- Intensive training on how to use the platform, both for the main site and the sub-sites.
- Ongoing support and additional training, which continues to this day as needed, to ensure smooth operation for the team.
What benefits has working with PLANA Solutions brought to OTS?
- Comprehensive digitalisation of business processes - All key operations such as inventory management, order processing and invoicing are brought together in one integrated system, eliminating the need for different software tools.
- Increased operational speed - Thanks to automation, OTS processes orders and updates its catalog with minimal human intervention, reducing the time it takes to complete tasks.
- Global compatibility - The platform has been adapted for international customers, offering different languages, currencies and regional price lists, facilitating global business expansion.
- Precise data control - Real-time inventory and order tracking provides transparency and allows the OTS team to make better business decisions.
- Better communication with B2B partners - Personalized price quotes, fast order processing and easy payment improve relationships with enterprise customers.
- Reduce administrative costs - With automated order processing, bill of lading generation, and logistics integration, the administrative burden is significantly eased.
- Seamless logistics and payments - Integrations with Econt and Stripe provide security and easy management of deliveries and payments for all OTS platforms.
Implemented Modules:
In the project we integrated the following main modules:
Website
Sales
Purchasing
Warehouse
Contacts
Email Marketing Module
Accounting
Integration with logistics and payments (Stripe and Econt)
With the implementation of these solutions, PLANA Solutions has demonstrated how comprehensive ERP integration and process automation can transform a business, making it more agile, organized, enabling global market expansion without compromising the customer experience.